Site Service Administrator
· Action, manage and appropriately respond to all incoming client communications – e-mail and phone
· To prepare reports daily as required and chase sub-contracted work for timely distribution to the clients
· Working closely with sample reception teams to ensure timely scheduling of work in line with client requirements
· Provide first point of contact, resolution to client queries where possible, or appropriately manage internal resources to resolve problems
· Liaise appropriately with the Laboratory teams to successfully deliver customer projects
· Build and maintain professional relationships with clients and internal stakeholders
These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.